I agree to these policy terms.
Due to the limited seating on our trips and/or classes a 7 day notice required for cancellation prior to your trip and/or classes date. Upon your reservation we are saving a seat or seats for your experience where others may have to be turned away due to limited seating availability. A twenty dollar seat charge would be charged to the reserving credit card for any and all seats reserved but not used. If you book within seven days from your trip date the twenty dollar seat charge still applies.
If you have purchased a seat and/or seats or been gifted a seat No Refunds. The twenty dollar cancellation charge still applies in the seven day cancellation window and you may book another trip date with the purchased or gifted seat/s as long as it is within the expiration date.
Groups paying a discounted rate for the seat and/or seats have a 14 day notice required for cancellation prior to your trip and/or classes date. Any and all seats reserved but not used would pay the full discounted rate given for the group.
We understand at some point, everyone has had to make a change to a reservation or request a cancellation for an event they’ve committed to attending. There are endless reasons for change requests, ranging from conflicting schedules to the changing of one’s mind. Our policy is firm and fair in the fact that we charge only a cancellation charge per seat and not the full swim rate.
We reserve the right to cancel a sale or change terms of our agreement.
Thank you for understanding.